Shipping Policy

At Mavinpro Fitness, we strive to ensure a smooth and transparent shipping process. Please review our shipping policies before placing an order. If you have any questions or concerns, our customer service team is available to assist you.

📧 Email: mavinprofitness@gmail.com

📞 Phone: (949) 807-8910

1. Shipping Coverage

Currently, Mavinpro Fitness ships within the 48 contiguous United States. Shipping to Alaska, Hawaii, and international destinations may be arranged upon request.

2. Order Processing & Shipment

Once an order is placed, our team begins processing it immediately, which may involve product selection, packaging, and quality control inspections.

Production time: Up to 15 days

Shipping time (including international freight): Up to 40 days

Customized product lead time: Up to 60 days

Once an order is handed over to a third-party carrier, Mavinpro Fitness is no longer responsible for delays caused by the carrier.

3. Shipping Costs & Responsibilities

Shipping costs are determined by:

Order volume

Machine weight

Machine dimensions

Shipping destination

Customers are responsible for all shipping costs unless otherwise specified in writing.

Customers must ensure their doorways and entry points can accommodate the product’s dimensions.

4. Shipment Confirmation & Tracking

After processing, customers will receive an email confirmation with tracking details and the assigned freight carrier.

Depending on the carrier, tracking information may take 8-48 hours to update.

Orders may have shipped before the tracking number is available.

5. Delivery & Inspection

Orders are delivered curbside unless other arrangements are made in advance.

If your location cannot accommodate large delivery trucks, please notify us before shipping to avoid additional costs.

Upon delivery, inspect all products before signing for them. Do not sign for damaged goods.

If any items are damaged or missing, document the issue on the bill of lading and reject the shipment.

Mavinpro Fitness is not responsible for damages caused by third-party carriers.

6. Freight Detention Fees

If unloading the shipment exceeds the carrier’s allotted time, detention fees may apply.

These charges are the customer's responsibility and are paid directly to the carrier.

To avoid fees, coordinate with the carrier for smooth unloading.

7. Customer Responsibilities & Lost Packages

Customers must file claims for any damaged, missing, or incomplete shipments.

If a freight carrier is unable to complete a delivery due to inaccessible roads or incorrect addresses, the customer is responsible for any additional shipping charges.

Lost shipments: If your order has no tracking updates for 10 business days, contact us to initiate a carrier investigation before requesting a replacement.

8. Re-delivery & Return Shipments

If a delivery attempt fails and the order is returned to our facility, new shipping costs will apply for re-delivery.

Fitness equipment cannot be shipped to PO Boxes.

9. Return Authorization & Quality Defect Reporting

All returns must be approved by Mavinpro Fitness.

Unauthorized returns may not be eligible for refunds.

Customers must provide photographic and/or video evidence for defective products.

Do not attempt repairs on items intended for return, as alterations may void return eligibility.

For further assistance, please contact our customer support team.

📧 Email: mavinprofitness@gmail.com

📞 Phone: (949) 807-8910

Thank you for choosing Mavinpro Fitness!